United/Republic’s tarmac mugging of an aged passenger puts me back on a familiar horse. The bifurcated reactions of viewers and readers say way too much about current Americans.
Visit any online news source and check the comments on the old physician being being bloodied and abused by the Chicago constabulary under Republic’s orders. Moreover, go to one of the sites reporting on United’s CEO on how they had no choice and the victim is solely to blame.
Speaking well of most readers, the vast majority were opposed to and even aghast at the arbitrary brutality. Once they found that the root cause was that United decided it wanted to move four employees, the reactions were stronger. Anyone with the sense God gave lettuce would instead have booked the airline employees on a different flight or chartered a plane for them or even had them driven the four hours to the destination.
Instead United CEO Oscar Munoz publicly and repeatedly said and wrote his lackeys had no choice. This terrible doctor did not obey, did not get out of his assigned, paid-for, settled into seat on demand. Hence, it was his fault he was bloodied and maybe knocked unconscious.
To the point of comments, a small minority agrees:
- Rules are rules, not matter
- The fault was the doc’s. He did not do as he was told.
That is so anti-American, anti-liberty, and irrational.
Short-term United’s share price inched up. Long-term, this is most like a multi-million dollar or more PR problem. Whether flyers do organize a boycott, the per-person private boycotts are certain to follow. United and Delta are infamous for poor load management and overbooking, for bumping the highest percentage of passengers.
This may quickly lead to federal legislation protecting flyers. That’s long overdue. Meanwhile, rules-are-rules people, CEOs and commenters alike, live on islands of obeisance, unaware that most of us prefer freedom and rationality.